Jules Hardman

Terms and Conditions

Terms and Conditions

This information has been put together to ensure total transparency about how we run our classes. Please contact Jules if you are unsure of anything.

This document is intended to ensure you are fully informed of our terms and conditions and there can be no misunderstanding.

We hope you continue to enjoy your classes and feel the benefit.

Kindest regards

Jules Hardman
Owner and Teacher Jules Hardman Pilates


Medical Information and Enrolment Form

  • All clients must fill in our comprehensive Enrolment Form and if appropriate have a 121 assessment prior to starting any class. This is to ensure that all sessions are suitably planned for your level of fitness experience and adjustments can be made, if required to ensure you exercise at a safe level.
  • Please notify Jules prior to the class if there are any changes to your medical health that will affect your movement of well-being. This includes back/joint problems, any new conditions. This allows for modifications to be made specific for your condition. In some instances, it may be necessary for a 121 private session in order to assess and modify exercises for group participation
  • Pre Natal: If you are trying for a baby, including under going IVF or fall pregnant, it is of upmost importance to notify Jules. Exercises will need to be adapted for yours and your babies’ safety. Your Doctor will need to clear you for exercise. A 121 private session will be required to work through the adaptations ready for the class.
  • Post Natal: Once your doctor has given you a clean bill of health at 6 weeks you can start to exercise again. A 121 session will be required in order to assess the postural changes that will have occurred during pregnancy. Please note that recovery from a Caesarean may be longer.
  • Osteoporosis – Certain exercises will be exchanged to coincide with NICE guidelines on exercise management for Osteoporosis in order to preserve the spine. If you choose not to take them, you must accept responsibility.
  • Whilst holding full public liability insurance; Jules Hardman cannot accept liability for personal injury related to participation in a class if: your doctor has, on health grounds, advised you against such exercise; you fail to observe instructions on safety or technique; such injury is caused by the negligence of another participant in the class.

Teachers, Timetable Changes

  • There may be occasions when face-to-face classes at a venue need to be rescheduled and held on Zoom instead. In this instance clients can book a face-to-face class on an alternative date if they prefer, however a refund will not be offered.
  • There may be occasions where we have to cancel a class due to illness and gaining cover or rescheduling on Zoom has not been possible. In this instance, a credit towards the next month to attend a catch up and a video recording for this session will be provided.

 Payment Terms & Conditions and Leaving

  • Spaces will only be guaranteed with receipt of payment. If you pause your membership your space in the class is no longer held.
  • Payment for Classes– Payment for regular weekly classes will be set up as a monthly direct debit using GoCardless as part of the TeamUp client management system used by Jules Hardman Pilates. The sum will be set for the year and based on the number of weeks of classes per year.
  • Starting from June 2018 – We offer classes for 46 weeks over a 12 month period.

o If you attend 1 class per week- The cost is £46 per month per person

o If you attend 2 classes per week- The cost is £88 per month per person

o If you attend 3 classes per week- The cost is £130 per month per person

o If you attend 4 classes per week- The cost is £172 per month per person

o The cost per class for individual pay as you go classes is £15

o 24hours cancellation notice is required for all private sessions otherwise the full payment will be charged.

  • You agree to pay in full for the month you are attending. Even if you leave early no refunds will be given.
    (See below about leaving classes/cancelling DD)
  • Class fees are non-refundable and cannot be transferred to the next month.
  • Missed classes cannot be used as credit towards your next month or any future classes. 
  • 30 days’ notice is required to cancel your monthly membership.
  • Requirements for a temporary membership hold. If you are going to miss classes for a minimum of 1 calendar month then you can pause your membership. However please note pausing your membership does not hold your place in your regular class. Your place in a class will only be guaranteed with receipt of payment.
  • Please don’t ever feel awkward to let Jules know if you’re not returning. As much as Jules would love to convert everyone to Pilates forever, it’s inevitable that life’s demands can get in the way sometimes!
  • If you have any concerns regarding these terms, please feel free to contact Jules on 07854545466 or juleshardman.pilates@me.com


 The Catch-Up System & Rearranging Classes

  • If you cannot attend your regular class, provided it’s 30 minutes prior to the class start time you can rearrange your class.
  • Clients still need to cancel their place on TeamUp even if they have mentioned at class, they are away subsequent weeks.
  • TeamUp will allow you to reschedule your missed class in the same month as your missed class only.
  • Catch-Ups are offered subject to availability and are not guaranteed.
  • Clients wishing to book a Catch-Up class in a different month to the original missed class must email Jules with the date and class. 
  • If you do not show for your Catch-Up class, you don’t get another go!
  • Please remove your name from a Catch-Up slot if you’re no longer able to make it. This allows others to use it and for you to book another slot.
  • The Catch-Up system is offered on trust. However, it will be monitored from time to time.